Legal

Clarus Privacy Policy

Last Updated date will be confirmed in the source document.

1. Introduction

Clarus ("we", "us", "our") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your information when you use the Clarus platform, website, and related services.

Clarus is a hospitality management platform designed for restaurants, pubs, cafes, and hospitality businesses.

By using Clarus, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

When you create or use a Clarus account, we may collect:

Name
Email address
Business name
Restaurant/site information
User role and permissions
Login credentials (securely stored)

2.2 Business Data

Clarus stores operational data entered by users including:

Stock items
Suppliers
Invoices
Costings
Menus
Reports
Notes
Uploaded documents and files

This information belongs to your business and is stored securely within Clarus.

2.3 Usage Data

We may collect information about how Clarus is used:

Pages visited
Features used
Session duration
Errors encountered
Device/browser information

This helps us improve Clarus performance and usability.

2.4 Support & Communication Data

If you contact support or use the in-app help system, we may collect:

Messages
Screenshots
Attachments
Support history
Contextual information (page, user, restaurant)

This allows us to provide effective support.

3. How We Use Your Information

We use information to:

Provide Clarus services
Maintain platform functionality
Improve product features
Provide customer support
Monitor performance and reliability
Communicate updates and service information
Maintain security and prevent misuse

We do not sell your data.

4. Data Ownership

You retain ownership of all business data entered into Clarus.

Clarus acts as a data processor for business data entered by customers.

We only access customer data:

For support purposes
To fix issues
To maintain service reliability
When authorised by the customer

All access is logged and controlled.

5. Data Security

We take data security seriously and implement:

Encrypted connections (HTTPS)
Secure hosting infrastructure
Access controls
Role-based permissions
Secure password storage
Backup and recovery systems

Despite our efforts, no system is completely secure, and users should also maintain strong password practices.

6. Data Retention

We retain data:

While your account is active
As required for service functionality
As required for legal obligations

If your account is cancelled:

Data may be retained temporarily for recovery
Data may then be securely deleted

Customers may request data deletion at any time.

7. Data Sharing

We do not sell or rent personal or business data.

We may share data with:

Hosting providers
Email service providers
Monitoring providers
Backup providers

These providers only process data to operate Clarus.

All providers are required to maintain appropriate security standards.

8. Cookies

Clarus uses cookies and similar technologies to:

Maintain login sessions
Improve performance
Remember preferences
Monitor platform usage

Where required, cookie consent will be requested.

Users may disable cookies in browser settings, though this may affect functionality.

9. Your Rights

Under UK GDPR, you may:

Request access to your data
Request correction of inaccurate data
Request deletion of data
Request restriction of processing
Object to processing
Request data portability

To exercise these rights, contact:

privacy@[yourdomain].com

10. Data Transfers

Clarus may store data using secure cloud providers.

Where data is transferred outside the UK or EEA, appropriate safeguards are used.

11. Children's Privacy

Clarus is designed for business users and not intended for children under 16.

We do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Users will be notified of significant changes.

The latest version will always be available within Clarus.

13. Contact

For privacy-related queries, contact:

Email: accounts@openclarus.com Company: Clarus Address: